Shipping policy

Shipping Policy (Australia)

Processing Time

Orders are typically processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays are processed on the next business day.

Delivery Timeframes

Estimated delivery time within Australia is usually 5–10 business days after dispatch. Delivery times are estimates only and may vary depending on location, courier operations, or seasonal demand.

Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a confirmation email with tracking details. Tracking updates may take a short time to appear after dispatch.

Shipping Costs

Shipping fees (if applicable) are calculated at checkout. Promotional free-shipping offers may be available for a limited time.

Delivery Delays

While most parcels arrive within the estimated timeframe, unexpected delays may occur due to weather, carrier disruptions, peak seasons, or remote delivery areas. These factors are outside our direct control.

Address Accuracy

Customers are responsible for providing accurate shipping information at checkout. Orders returned due to incorrect or incomplete addresses may require additional shipping fees for redelivery.

Lost or Damaged Parcels

If your order arrives damaged or appears lost in transit, please contact support within a reasonable timeframe so an investigation with the carrier can be initiated.

Contact

For any shipping questions or assistance, please reach out through the official support channel provided on the website.